Quality Management Practices

Understand what is available in the database, how purchased email addresses are verified, and where to get help with your order.

1. Review the Data Before Purchase

Use the catalog and Prospector to explore records by recorded nursing classification and geography. Preview a free sample to review the format and available fields for your audience.

• Record counts: Total nursing records and records with email addresses are different measures.
• Field availability: Contact, location, and professional fields vary by record.
• Recorded information: A location, NPI, or license number does not establish current employment, hospital affiliation, active practice, or current license status.

Explore available data fields or review a free sample.

2. Live Email Verification Before Delivery

After purchase, we verify the email addresses in your selected list before preparing your download.

Email addresses can become unavailable between verification and use as nurses change employers or email systems change. Our 95%+ deliverability guarantee provides protection under the applicable terms.

Email verification concerns the email addresses in your purchased list. It does not verify every professional attribute or guarantee inbox placement, opens, or replies. Review Our Guarantees for the applicable terms.

3. Order Processing and Download Access

After payment, your list goes through email verification and order processing. We notify you when your download is ready. Track progress in Orders and access approved files in My Downloads.

If you need help with your selection, order status, or download, contact our team with your order details.

4. Report Data-Quality Concerns

If you find an issue with a delivered list, send your order reference and a description of the affected fields or records. For email-delivery concerns, include the relevant bounce evidence so our team can review your request under the applicable guarantee terms.

For questions about data handling, correction, or removal, review our Privacy Policy and privacy request options.